Updated 24 August 2026
1. Supplier
These general terms and conditions (“Terms”) are issued by Tramoz Group s.r.o., registered office Haškova 17, 638 00 Brno, Company ID 05715083, VAT ID CZ05715083, registered in the Commercial Register kept by the Regional Court in Brno, Section C, Insert 97533 (the “Supplier”). Contact: info@tramoz.cz, tel. +420 736 616 487.
The Supplier provides services and supplies under the TRAMOZ ENGINEERING, TRAMOZ SAFETY and TRAMOZ BUILDING brands. The contracting party is always Tramoz Group s.r.o.
2. Scope
The Terms govern website inquiries, contracts, services and supplies. They apply to businesses and, unless stated otherwise, also to consumers.
Written terms in an offer, order or contract prevail over these Terms. Website content, including service descriptions, is not a binding offer to conclude a contract.
3. Conclusion of contract
An inquiry sent via the form, e-mail or otherwise is non-binding. A contract is formed only by the Supplier’s written confirmation of an order, by the customer’s acceptance of an offer, or by signing a contract.
The indicative price from the online scaffolding configurator is not a quotation and does not form a contract. The final price, scope and date are confirmed after a site visit and according to material availability.
4. TRAMOZ ENGINEERING
The Engineering division provides in particular mechanical design, machine guarding and cladding, design of automation, assembly and handling lines, 3D modelling in Solid Edge and Inventor, technical and drawing documentation, strength and kinematic calculations and analyses, product and equipment development, and technical support for manufacturing, assembly and service.
Deliverables (models, drawings, bills of materials, analysis reports) are provided in the agreed scope and format. Unless agreed otherwise, copyright remains with the Supplier. The customer receives a licence to use the deliverables for the agreed project purpose. Disclosure to third parties outside that purpose requires the Supplier’s consent.
The customer is responsible for the accuracy and completeness of input data. Changes to the brief after work has started may affect price and schedule.
5. TRAMOZ SAFETY
The Safety division provides in particular machine safety assessments, CE documentation and conformity assessment, risk analyses and validation, OHS services including ergonomics and training, fire protection, operational safety inspections of equipment, and safety in the energy sector.
Expert reports, documentation and training are a service. They do not relieve the customer of duties as manufacturer, importer, operator or employer. Implementation of recommended measures and placing on the market or into service remains the customer’s responsibility unless agreed otherwise.
TRAMOZ GROUP is the exclusive representative of HASEGAWA ELECTRIC CO., LTD. for Europe. In this scope it supplies non-contact voltage detectors, voltage testers and earthing kits, including advice, training and service. Supplies of goods are also governed by the goods clause.
6. TRAMOZ BUILDING
The Building division provides in particular scaffolding rental including design, assembly, inspections and dismantling, energy consulting, energy assessments, audits and energy performance certificates (EPC/PENB), grant application support, technical consulting, and construction-related services including investor’s technical supervision and site OHS coordination in the agreed scope.
Scaffolding is rented for a fixed term. The customer must allow site access, follow usage instructions and must not alter the structure without consent. Damage, loss or misuse is charged at actual cost. The online estimate does not reflect building complexity, access or current availability.
Energy documents and grant files are prepared under the rules in force on the date of performance. The outcome of a grant procedure is not guaranteed. Construction and supervision work is performed only in the contracted scope.
7. Goods
For goods, in particular Hasegawa instruments and accessories, the risk of damage passes on handover. Title passes only after full payment. The manufacturer’s warranty applies to the extent granted by the manufacturer; the Supplier will assist with claims.
Operator training and service are provided as ordered. The customer must use the instruments in line with the manual and applicable electrical-work rules.
8. Price and payment
Prices are exclusive of VAT unless stated otherwise. VAT is added as required by law. Deposit, due date and payment method are set in the offer or contract; otherwise the due date is 14 days from delivery of the invoice.
In case of late payment the Supplier may suspend further performance and charge statutory default interest. Set-off by the customer requires the Supplier’s written consent.
9. Deadlines and cooperation
Deadlines run from receipt of the required documents and fulfilment of agreed conditions, including any deposit. Delay in the customer’s cooperation extends the deadline by the same period.
The Supplier is not in delay during force majeure, supply failures beyond its control, or restrictions on the customer’s side.
10. Liability
The Supplier is liable for damage caused by a culpable breach of duty. It is not liable for lost profit, data loss or consequential damage, except for intent, gross negligence, or where a mandatory rule provides otherwise.
For services, total compensation is limited to the price of the specific order excluding VAT, unless the law forbids it. For assessments, CE documentation, OHS, fire protection and energy services, the customer remains responsible for operation and for its statutory duties.
11. Defects
Apparent defects must be notified on handover, hidden defects without undue delay after discovery. The Supplier will remedy a defect by repair, completing the performance, or a reasonable price reduction, depending on the order.
Defect claims do not apply if the customer used the deliverables other than as agreed, altered them without consent, or failed to provide necessary inputs.
12. Termination and cancellation
Either party may withdraw for a material breach if the other party fails to remedy it within a reasonable time. If the customer cancels before completion, work already performed and costs incurred will be settled.
If the customer is a consumer and the contract was concluded at a distance, a 14-day withdrawal right applies under the Civil Code, with statutory exceptions, in particular for services already provided with consent before the period expires.
13. Data protection and confidentiality
Personal data are processed under the privacy policy published on the website. Both parties shall keep confidential information of the other party secret, including after the contract ends.
14. Final provisions
The relationship is governed by the law of the Czech Republic. Disputes shall be decided by the competent Czech courts; the locally competent court is the court of the Supplier’s registered office, unless a mandatory rule, in particular for consumers, provides otherwise.
Invalidity of a provision does not affect the remainder of the Terms. The Supplier may amend the Terms by publishing a new version on the website; contracts already concluded remain subject to the version in force on the date of conclusion unless agreed otherwise.
These Terms are valid and effective from 24 August 2026.
